If you do not complete any of the scheduled events for any asset/task combo, unless you actively top up your schedule in other ways (eg by restarting or making edits to the task type schedule) your schedule will expire.
This tool ensures that all tasks which have a presently active schedule are updated according to the rules shown in image. A presently active schedule includes one where the event is scheduled in the past but is still within tolerance. Any task where the schedule has expired, or for any other reason has no future schedules or schedules still in tolerance, will not be topped up by this tool. It will be necessary to restart this schedule. Note that entering a result will restart it from the point of expiry, or suspension etc. To avoid filling the gap with missed tasks, you can set a new schedule seed date for the asset from Act on Selected or from the asset side menu [there are a number of options available but it will be necessary to define a new seed date]
The tool can be run from:
- Ops Menu, where it is possible to run the tool over the entire client list, or by channel/sub channel. This function will ignore any demo/archived clients including the Demo Launcher channel.
- Client Management side menu, this will run on the selected client only
Where a task result is entered for any scheduled task (even an ad-hoc result), this action will cause the updater to run for that specific task. This tool will not insert any tasks in the past even where the seed date is in the past due to a schedule being stopped or having expired, it will update according to the rules from the present day forwards.
Please contact support if you would like this tool run on your client/channel.
Rules for schedule top ups:
Schedules created or topped up from Zeta2 (affects: old Zetamobile users) give the user 18 months worth of whatever schedule is associated with the asset/task combo.
Schedules created or topped up in Zeta3 (affects: Z3 web and users of the new mobile apps), the rules are as follows:
Hourly task - 24 events minimum
Daily task - 28 events minimum
Weekly task - 26 events minimum
Monthly task - 12 events minimum
Annual task - 3 events minimum
In addition to this you may also be curious about the maximum 'gaps' which can be factored into a schedule, they are as follows:
Hours - max interval of 72 hours
Days - max interval of 366 days
Weeks - max interval of 52 weeks
Months - max interval of 99 months
Years - max interval of 99 years
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