PDA Connection Issues

In regards to the PDA connection issues, please try the following:

• Ensure that the client’s IT team has whitelisted our IP addresses, website addresses and email addresses (all listed below).
• Please try to open the zetasafe2.net webpage on the PDA.
• If the above does not work then try another web address.
• Under Settings > Connections > Connections – Can the client ensure that if they use a Proxy server that is setup correctly, if they don’t then please ensure that the option to use a Proxy is not ticked.

After each, if successful, please try to synchronise the device.

ZetaSafe Whitelist

Email/Spam Whitelist:
zetasafe2.net
mail.zetasafe.com
mail.zetasafe.net
zetasafe.com

Website Whitelist:
zetasafe2.net
zetasafe.net
zetasafe.com

IP Whitelist:
134.0.76.206
40.68.210.130
51.140.44.183
51.140.186.103